Cookie Policy

COOKIE PURPOSE

This is a session cookie generated by PHP, a technology we use to code our websites.

This cookie is necessary to enable the pass through of referral website information and ensures the accurate payment of our partner websites. In terms of this referral information this is stored against a user's customer record within our quote database at the point where the user ticks to confirm that they have read our Privacy and Security Policy.

This cookie is necessary to enable the functionality of our website applications (debt payment application, quote engine and customer portal. The customer portal is an external application provided by a third party but it shares the same JsessionID cookie used on our internal applications). This cookie is used to maintain a user's session and to allow data to be passed between different online web pages within the quote engine. This cookie exists only for the duration of the user's session. Users must have the session ID cookie enabled if they wish to get a quote from us online.

This cookie is necessary to ensure the functionality of our customer online documents area within the website. Its functionality mirrors that of a session ID and as such, this cookie exists only for the duration of the user's session. Users must have the PolicyP cookie enabled if they wish to access their customer documents with us online.

These cookies are performance cookies and are used as part of our web analytics activity to monitor traffic and compile reporting about how users are using our websites. The cookies are used to capture anonymous data about a user's journey around our website and the information is aggregated in order to allow us to analyse trends and to make improvements to our website. _gat will expire after 2 years and the other cookies will expire after the session has ended.

These cookies allow us to serve and test different versions of web pages to different users and tracks user behaviours from these tests.

The Crazy Egg cookie allows us to obtain information regarding how visitors interact with our website. We can then evaluate the online customer experience and where necessary make changes to provide a better user experience for our customers. The type of information collected will include information about how visitors navigate around our website and the most commonly clicked links on a specific web page, for example. This will not contain any personally identifiable information such as your name, phone and email address. More information can be found here: http://www.crazyegg.com/privacy.

Audience Store is our retargeting partner and with them we collect anonymous statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure an d understand their target groups to enable customised online advertising.
Google Marketing Platform registers and reports the website user's actions including quote price after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficiency of an ad and to present targeted ads to the user.

ASP.NET_SessionId - This cookie allows our web servers to respond to your actions on the website such as logging in or running an insurance quote. The website wouldn't work for you without them.

X-AdvertId - This cookie is used to identify that the person has arrived via Admiral and so use Admiral specific branding on the pages.

X-UniqueCustomerCookieID & X-UniqueCustomerSessionID - These cookies allow us to see that two separate visits to Confused.com were made by the same person.

The Facebook Pixel is used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

We use Qualaroo for surveys regarding the website quality. Qualaroo cookies contain no personal info. For more info about cookies from Qualaroo, we refer to https://qualaroo.com/privacy-policy/.

Heap is a user behavioural analytics product and service. We use Heap to collect and analyze data about how our users are interacting with our services. Heap collects data on what users are doing, including but not limited to what webpages they visit, what users click on, where those users are located, what browser or platform those users are using, and many other forms of behavioural data.

This is a session cookie generated by Django, a framework we use to run the Learner Driver website, which is provided by a third party.

This cookie is necessary to enable site users to move between pages, including quote pages, and allows the system to identify information previously entered by the user on our website. This is required in order for us to collect all necessary information and to display a final quote.

This is a Cross-Site Request Forgery cookie. This cookie is used to ensure all transactions are secure. This cookie stores a random value, which is generated for every visitor for every page, to ensure the response (if required, for example, when completing a quote form) comes from the same person and they have received the original form prior to sending it back to us. This is provided by a third party.

COPLivePerson uses third party cookies to maintain session data and to identify returning visitors by saving LivePerson-specific data such as visitor ID and last messaging/webchat date. It is important to note that the cookies do not contain any private customer data, or any data that can be accessible or useful outside of LivePerson.

To improve your online experience, we use cookies for enhanced functionality, analytics, producing personalised content and targeted advertising.

Formisimo is a web analytics tool that helps website owners understand how their visitors interact with forms. Formisimo collects aggregated anonymous information and it reports website trends without identifying individual visitors. Formisimo uses a single cookie within a session to determine how visitors progress through a form. The cookie will expire when a user closes their browser window.

We use YouTube to display videos on our website and collect view behavioural data. YouTube registers a unique ID on mobile devices to enable tracking based on geographical GPS location and keeps statistics of what videos from YouTube the user has seen.

We use Google Ads as a search marketing tool. Google will collect data and use cookies for ad personalization and measurement.

Conversion tracking cookies are used by Google Ads to monitor behaviour and ensure activity is tailored to the user’s needs where the advertiser has opted into conversion tracking.

Cookies are added to a user’s computer when they click on an ad. If the cookie is active when you visit certain pages of the advertiser’s website, Google and the advertiser will be able to tell that you clicked on the ad and proceeded to that page. These cookies expire within 30 days and do not contain information that can identify you personally.

If you have a Google account and have allowed Google to associate your web and app browsing history, Google may collect a Google identifier which enables them to identify your Google account and show you more relevant ads on their services and on website and apps that partner with them.

Google use this data alongside other data they may collect about you, which may include your web and app activity, location history, device information, YouTube history, to provide us with aggregated and anonymised information which assists us in understanding how individuals are using our website and helps us tailor ads that could be more useful to you.

You can find out more about how Google manages data in its ads products here. You can opt out of ad personalisation here.

These cookies are used to improve and tailor our third party product review service. These cookies will track customers who viewed product reviews and chose to purchase products online. This provides us insights into products and services that our customers value, and allow us to tailor the products to customer needs.

These cookies are in place to track conversions from our affiliate partners.

These cookies record a user’s visit to our website, the pages the user has visited and the links they have followed. With our agency, we use this information to ensure advertising is more relevant to the user. For more information, visit VE’s Cookie Policy: Cookie Policywww.ve.com/cookies-policy.

This site uses the Content Square UX analytics service. The Content Square service helps us analyze how visitors use our website. We do not collect through the ContentSquare service or transfer to Content Square any personal identifiable information. We only use the ContentSquare service to record, on a completely anonymous basis, information such as mouse clicks, mouse movements, scrolling activity. To this end, Content Square places cookies in our domain in order to analyse the user experience of visitors. These cookies are used to store information that cannot be used to personally identify the users of the website. Content Square does not create a user profile for the purpose of tracking a user across unrelated web sites. You can prevent cookies from being installed by setting up your browser software accordingly. By using this website, you agree to the processing of the data collected about you in the way described above and for the purpose stated above.

Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.

This cookie is used for tracking purposes.

This cookie is used for tracking purposes.

This cookie is used for secured logging to the website with a Google account and it is a persistent cookie.

This cookie is used to capture data about how users are using our websites.

This cookie assists with device recognition and fraud prevention.

These cookies are performance cookies and are used as part of our web analytics activity to monitor traffic and compile reporting about how users are using our websites. The cookies are used to capture anonymous data about a user's journey around our website and the information is aggregated in order to allow us to analyse trends and to make improvements to our website. _gat will expire after 2 years and the other cookies will expire after the session has ended.

These cookies are performance cookies and are used as part of our web analytics activity to monitor traffic and compile reporting about how users are using our websites. The cookies are used to capture anonymous data about a user's journey around our website and the information is aggregated in order to allow us to analyse trends and to make improvements to our website. _gat will expire after 2 years and the other cookies will expire after the session has ended.

These cookies are performance cookies and are used as part of our web analytics activity to monitor traffic and compile reporting about how users are using our websites. The cookies are used to capture anonymous data about a user's journey around our website and the information is aggregated in order to allow us to analyse trends and to make improvements to our website. _gat will expire after 2 years and the other cookies will expire after the session has ended.

This cookie assists with device recognition and fraud prevention.

These cookies test and adapt the Bell website to offer an improved customer experience. They store an anonymous ID with other information regarding your current session. We use this information to create, adapt and improve the online customer experience to make your shopping experience better with Bell. For further information: https://www.optimizely.com/