Customer notice: We’re closing our telephone lines early on the upcoming dates (this doesn’t include our Claims team)

Saturday 16th November: Closing at 15:00
Sunday 17th November: Closing at 15:00
Monday 18th November to Friday 22nd November: Closing at 18:00
Saturday 23rd November: Closing at 15:00
Sunday 24th November: Closing at 15:00

My account and Web messaging services will still be available if you need to make a change to your policy. We apologise for any inconvenience caused.

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    Pet Insurance

    Need a consultation with a 24/7 vet?

    Admiral Pet Insurance customers can speak, video call or text a vet 24 hours a day, 365 days a year by signing up to PawSquad for free. You can chat or video call with a skilled and compassionate expert.

    Sign up now

    Already signed up? Go to PawSquad

    Tell us about your claim

    New Claim
    Existing Claim

    Your policy number can be found in your welcome email.

    Please note that contacting the wrong claims team may result in us having to transfer you to the right department, which could delay the processing of your claim.

    You can find your policy number in your welcome email.

    Please note contacting the wrong claims team may mean we have to transfer you to the correct department which could delay the processing of your claim.

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    Pet Insurance Claims

    Report your claim

    To help speed up your claim please have the following details to hand: the treatment your pet recieved, the dates of any treatment and any vet invoices.

    Don't worry if you don't have the invoices to hand, we can get these directly from the vet.

    Start my claim now

    Alternatively, you can call 0333 7777 362 or send us an email if you have additional information you'd like to add to your claim.

    Monday to Friday - 9am-5pm
    Saturday - Sunday - closed
    Bank holidays - closed

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    Pet Insurance Claims

    Start a new claim by email

    If your policy number begins with either ADU or ADH then you will need to download a pet claim form and email it to petclaims@insurancefactory.co.uk.

    You can post your claim to:

    Admiral Pet Insurance
    2nd Floor
    5000 Lakeside
    North Harbour
    Western Road
    Portsmouth
    PO6 3EN

    Alternatively, you can call 0330 102 5745 if you have additional information you'd like to add to your claim.

    Monday to Friday 9am - 6pm
    Saturday - 9am - 2pm
    Sunday - closed
    Bank holidays - closed

    We aim to process all claims within four weeks from receipt of all required information. Ensuring you and your vet have provided all relevant supporting information, will help us to reduce handling time and speed up the assessing time.

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    Existing Pet Insurance Claims

    If you need to update your claim, send us an email

    You can email our pet experts any time of day to submit additional details, such as vet invoices to be added to your claim.

    Email: claims@admiralpetclaims.co.uk

      If you'd like to speak to somebody

      All our existing claims are handled by our friendly pet experts. During open hours you can speak to somebody directly to dicuss your claim. We will endeavour to answer your call as quickly as possible.

      0333 7777 362

      Monday to Friday - 9am-5pm
      Saturday - Sunday - closed
      Bank holidays - closed

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    Existing Pet Insurance Claims

    Give us a call

    If your policy number begins with either ADU or ADH then your claim is being handled by our friendly pet experts. During open hours you can speak to somebody directly to dicuss your claim. We will endeavour to answer your call as quickly as possible.

    0330 102 5745

    Monday to Friday - 9am-6pm
    Saturdays - 9am-1pm Sunday - closed
    Bank holidays - closed

    For pet insurance, Admiral introduce to Insurance Factory Ltd who arrange and administer the policy. Insurance Factory Ltd is authorised and regulated by the Financial Conduct Authority (No. 306164). Registered in England and Wales Number 02982445. Registered Office: 45 Westerham Road, Bessels Green,Sevenoaks, Kent, TN13 2QB.

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