Airports and travel
Get set for your journey.
Essential tips for booking airport parking
Get airport parking for your trip without breaking the bank.
Book the best space
The best time to book your holiday or flight
Read our guide on the best time to book your trip.
Save on your flight
Ultimate guide to hand luggage restrictions
Packing your hand luggage can be tricky but it doesn’t need to be.
Luggage guidelines
Top tips for hiring a car abroad
Hire the perfect car for your trip without breaking the bank.
Get around on holidayPrepare for your destination
Be prepared for any holiday location.
The complete guide to planning a skiing holiday
Plan the perfect ski trip with our tips and tricks.
Stay safe in the snow
Do I need travel insurance for a UK holiday?
Find out whether you really need travel cover if you’re staying in the UK.
Staycation cover
Camping in UK: What you need to know
Ensure you’ve got the best camping trip planned.
Prep your adventure
Best spring breaks for nature lovers
We list some of the best picks for springtime getaways.
Take a trip in nature
Why you should visit Montenegro over Croatia
Thinking of going to Croatia? You may prefer a Montenegro trip.
Montenegro guideFurther guides to help you plan your travel itinerary
Extra information and support for your next trip.
How to get the best rates on travel money
Secure your travel money without overpaying.
Save on travel money
Ultimate guide to travel vaccinations
Learn what vaccinations you need for your next trip.
Protect your health
More travel articles to help you plan your trip
Check out our useful guides on planning your next holiday.
Skiing and winter sports cover
Make sure you’re covered on your winter sports adventure.
Stay safe in the snow
Your questions answered
Can I get cover in the event of scheduled airline failure?
We will not pay any claim due to the actions or failure of any company providing or organising your transport or accommodation, to provide those services (whether caused by error, insolvency, bankruptcy, liquidation, omission, default or other reason).
My partner and I live at separate addresses, can we still buy a couple policy?
You must buy a group policy if you don't live at the same address as your partner.
Our definitions are:
- Individual policy – one adult aged 18 or over.
- Couple policy - two adults aged 18 or over who live at the same address and are in a relationship.
- Family policy – two adults aged 18 or over who live at the same address plus at least one child (maximum of five).
- Family one adult policy – one adult plus at least one child (maximum of five).
- Group policy - between two and ten individuals, who don't need to live at the same address. Each adult is covered to travel individually as well as together.
Will I need a visa to travel to the EU after Brexit?
In the future, it's possible UK citizens will need a travel permit as part of the European Travel Information and Authorisation Scheme (ETIAS).
If you can’t go on your trip because you don’t have the correct visa or permit, you won’t be able to claim on your cover.
What happens if strike/industrial action disrupts my trip?
Provided you weren’t aware of the strike/industrial action at the time you booked your policy, and it wasn’t public knowledge, we’ll pay up to the limits shown in your policy schedule for irrecoverable costs you've paid.
How long will I need on my passport after Brexit?
The Government recommends UK travellers have at least six months left on their passports from the date they arrive in an EU country when travelling after 29 March 2019. Check the validity of your passport online with this handy tool.
If you can’t go on your trip as you don’t have enough time left on your passport (or you didn’t renew it in time), you won’t be able to make a claim.
Policy books
We always recommend getting familiar with your policy book.