Existing Customers

Immediate family can live at different addresses and will each build up their own No Claims Bonus.

You can add one home and seven cars if you get an online quote. If you want to add more cars or properties, please call one of our friendly agents on 03301 343 208.

The policy administrator is responsible for reviewing the paperwork and payment. Still, each policyholder can access their customer portal to check the price for their car or home, documents and to update information.

Yes.
One policy administrator named on the account looks after the paperwork and communications. However, any policyholder and named driver can call us to make a claim or change the details.
Designated drivers can only make changes to their cars or home.

Immediate family includes a person’s partner, parents, grandparents, children, grandchildren, brothers and sisters, mother in law and father in law, brothers in law and sisters in law, daughters in law and sons in law. Adopted, half, and step members are also included in immediate family.

You can pay monthly through Direct Debit or annually with a single payment.

These are important changes from the industry regulator, the Financial Conduct Authority (FCA), which will affect companies from January 2022.

The new rules mean that the renewal premium firms offer existing customers will be no higher than the equivalent price that they would offer to a new customer.

The changes have been introduced to help ensure that existing customers who renew their insurance policies are treated the same as new customers.

They’ll affect all motor insurance and home insurance policies as well optional extras, like legal expenses, and will apply to both new customers applying for cover and existing customers considering renewing their insurance.

These changes will apply to all home and motor renewal premiums generated on or after 1st January 2022.

At the time of your motor insurance renewal, we’ll ensure we offer you a price which will be no higher than the price we would offer a new Admiral customer buying the policy through the same sales channel, using the same details.

For example, if you bought your policy over the phone then your renewal price will be charged the same or cheaper than if you were a new customer buying over the phone.

Not necessarily. Insurance prices can go up or down for a variety of reasons. Factors such as if you have made a claim in the last year, if your risk has changed (e.g. if you have added another driver to your motor policy), or external factors such as increases in the costs of vehicle repairs can all impact the price of your insurance at renewal.

For more information on how your price is calculated, please click here.

Our aim is to always offer you an accurate renewal price. However, if you have received a cheaper price from another firm, please contact our renewals team. Whilst we do not price match, we can look over your renewal offer and check to see if your details have changed from the previous year or if there is anything we can do to provide a more competitive quote.